# iGUIDE FAQ

## What is iGUIDE?

iGUIDE is the fastest all-in-one digital property capture system and building information platform. Enabling partners to measure, market, and monitor real property at scale.\
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For more information on how iGUIDE can help your business, head to our dedicated Industry pages or visit our website: [www.goiguide.com](https://www.goiguide.com).

## iGUIDE Frequently Asked Question

{% tabs %}
{% tab title="Camera System FAQ" %}

<details>

<summary>How fast does the PLANIX system operate on-site?</summary>

The iGUIDE PLANIX system has arguably the fastest capture time in the 3D modelling space. With a 10-16 second scan time, a property of 3000 sq ft can be completed in just 15 minutes.

</details>

<details>

<summary>Does the system work on exteriors?</summary>

Yes, all iGUIDE camera systems are capable of capturing exterior scans. However, there are a few important considerations to ensure success:

1. **Weather Resistance**:\
   iGUIDE cameras are not water-resistant and should be kept dry. Avoid exposing the system to wet weather conditions to maintain functionality and accuracy.
2. **Handling Exterior Scans**:\
   Exterior scans can be managed during the capture process or adjusted in post-processing:
   * **Alignment**: The Planitar Drafting Team does not align exterior scans, as this process is tailored to the capture specialist's preferences and the unique conditions of the site. Drafting assumes the scans are already in their intended positions.
   * **Placement**: If there isn’t sufficient data to align the scan (e.g., the building is out of range of the lidar), you can manually place and rotate the scan to where it is most relevant in the final output.
3. **Drafting Support for Exterior Scans**:
   * **Alignment**: The Planitar Drafting Team does not align exterior scans, as this process is tailored to the capture specialist’s preferences and the unique conditions of the site. Drafting assumes the scans are already in their intended positions.
   * **Floor Assignments**: The Drafting Team also does not move exterior scans between floors. Exterior scans should be correctly assigned during capture.

By following these guidelines, you can effectively integrate exterior scans into your projects while preserving the accuracy and quality of your iGUIDE virtual tours.

</details>

<details>

<summary>Does the system work on large properties? (hotels, commercial buildings, etc.)</summary>

Yes, iGUIDE camera systems can capably handle properties of any size. In this scenario, more scan points would capture larger areas.

</details>

<details>

<summary>How does your camera perform in low light settings?</summary>

The iGUIDE camera system performs well in low-light settings. By utilizing its HDR (High Dynamic Range), the camera system can brighten darker spaces to assist in processing claims quicker and easier.

</details>

<details>

<summary>How accurate are PLANIX measurements?</summary>

The iGUIDE PLANIX camera system accurately measures the distance to walls within 1-2cm (approx. 0.4-0.8″) of uncertainty up to a maximum range of 40 meters (approx. 131.2′). iGUIDE PLANIX uses time-of-flight laser scanning technology with thousands of laser points per second in a 360 degree field of view. iGUIDE method of measurement for floor area calculations is summarized [here](https://youriguide.com/measure/).

</details>

<details>

<summary>How is your system different from Matterport?</summary>

While there are similarities between Matterport and iGUIDE, there are also key differences. iGUIDE is proud to offer an industry-leading degree of accuracy with a faster and easier capture process accompanied by no subscription fees.

</details>

<details>

<summary>What is the battery life of the system?</summary>

The iGUIDE PLANIX has a battery life of 7+ hours.

</details>

<details>

<summary>Can you use Ricoh Theta X?</summary>

At this time, our system only supports the usage of the Ricoh Theta Z1.

</details>

<details>

<summary>Can you use the system outside?</summary>

Yes, you can use the system to collect exterior scans or to collect large open spaces. The only caveat to open spaces is that there will be little to no laser data for accurate scan placement.\
**NOTE**: You should not use the system in adverse weather conditions such as high winds or rain without the appropriate protection.

</details>
{% endtab %}

{% tab title="Portal FAQ" %}

<details>

<summary>How do I get a portal invite re-sent / My portal invite no longer works?</summary>

The portal invite expires after 2 weeks, to get a new invitation this must be done manually by the support team, please open a ticket on the [Support Desk](https://support.youriguide.com/), and provide your Camera S/N.

</details>

<details>

<summary>Can I upload/replace multiple panos in a single action?</summary>

The option to replace pano images was implemented as a post-production tool in the event you wish to do minor edits to [individual panos](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/pano-image-replacement). If you return to the property and capture all new panos using the IMS5/PLANIX, then you can complete an [iGUIDE Update Request](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/request-an-update). At this time, there is no option to replace multiple panos in a single action. &#x20;

</details>

<details>

<summary>Why can’t I change the settings for the 3D Tour Autoplay?</summary>

The 3D tour autoplay is influenced by the order in which the panos are submitted via Stitch. If you wish to have a specific sequence of panos displayed during the 3D tour autoplay, set them in the desired order during the Stitch process prior to uploading to the Portal. As a drafting update request, our team can change the order if you desire to have the order changed post-production.

</details>

<details>

<summary>Can you give me a checkbox option to opt out of having Google index my iGUIDE?</summary>

You can prevent Google from indexing your iGUIDE by enabling the Protection setting in your iGUIDE default settings. See [protected-views-and-viewer-lists](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/protected-views-and-viewer-lists "mention")for more details!

</details>
{% endtab %}

{% tab title="Drafting FAQ" %}

<details>

<summary>When will my iGUIDE be ready?</summary>

* iGUIDEs that have all required data uploaded to the Portal will be processed within 24 hours.
* Exact completion time is contingent on the daily volume of iGUIDEs
* iGUIDEs are drafted in the order in which the files were uploaded to the Portal.&#x20;
* No drafting occurs on official holidays in Ontario, Canada.&#x20;
* For iGUIDEs greater than 10,000 sq ft, the standard turnaround time for the completed iGUIDE is not guaranteed. The delivery date will be determined by the size and complexity of the property.

</details>

<details>

<summary>What are the limitations of your ESX files? What needs to be added in manually?</summary>

Review the iGUIDE ESX spec sheet and capabilities [here](https://manage.youriguide.com/support/sw/16).

</details>

<details>

<summary>What are the processing fees/ESX fees?</summary>

For an iGUIDE Standard up to 1450 sq ft, there is a $29 USD iGUIDE processing fee. An additional fee of $29 USD is associated with ESX processing. Further information on fees and pricing can be found here.

</details>

<details>

<summary>Can you draft a space with no scans?</summary>

To produce a reliable iGUIDE Report, anything we draft has to be provided to us in visual and laser data via the iGUIDE camera and we cannot rely on dimensions provided by any other means. It's important that your clients understand how your measurement equipment works: that you need adequate access to all areas of a property in order to deliver a reliable floor plan and area calculations, especially rooms which make up a portion of the perimeter walls. In order to have the area added to the floor plan, please:\\

1. Scan the missing areas in a new Survey project.
2. Load the files into Stitch and do any editing you need to.&#x20;
3. Export from Stitch and locate the resulting TAR file within the \_Export folder.&#x20;
4. Browse to the "Request an Update" section of your iGUIDE (see [Updating an iGUIDE](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/request-an-update)) and upload the TAR file as a part of the Update Request form.

</details>

<details>

<summary>Why can’t I rotate the PDF floor plan?</summary>

The PDF floorplans are placed automatically; based on an algorithm for 'best fit'. We do not currently offer the option to rotate the PDF floor plans, however, you can load the floor plan PDF into a PDF editor for your desired outcome.

</details>

<details>

<summary>When publishing my iGUIDE with restricted height areas, why can’t you send me an email notification that includes steps to change it?</summary>

Our team drafts iGUIDEs according to our [Planitar Drafting Policies](https://planitar.gitbook.io/iguide-support/policies-and-procedures/drafting-policies), and because of this, we have implemented the option for operators to review and make any changes to a completed iGUIDE to fit the unique needs of their clients. The steps to change areas within an iGUIDE can be found [here](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/room-types-measurement-standards#selecting-a-room-and-flag) and should be bookmarked for future reference.&#x20;

</details>

<details>

<summary>Can you draft an "object" on my floor plan?</summary>

To see the list of draftable objects within a floorplan please see: [floor-plan-explanation](https://planitar.gitbook.io/iguide-support/support-center/floorplans-and-measurements/information/floor-plan-explanation "mention") In some cases, we can draft in custom objects, please submit an[ iGUIDE Update Request](https://planitar.gitbook.io/iguide-support/support-center/iguide-portal/how-to/edit-an-iguide/request-an-update) to request such objects.

</details>
{% endtab %}

{% tab title="iGUIDE FAQ" %}

<details>

<summary>Where is the data hosted? Are there hosting fees?</summary>

iGUIDE provides hosting on youriGUIDE.com or iGUIDEradix.com, allowing users to download their data and self-host.

</details>

<details>

<summary>Can iGUIDE capture/display elevation?</summary>

You are welcome to use the camera vertically. However, when you do this, you must keep your elevation plane in mind. Treat it like you would a floorplan and only move in that plane. Also, ensure that the data you capture is dedicated to one floor and not mixed with data from other floors. \
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Once you have captured the data correctly, upload it as a RADIX and export the points as a DXF file. This file can be imported into CAD platforms to complete the Elevation drawings. Please note that at the moment, Planitar does not draft Elevation plans. However, you can capture the data yourself to complete the drawings. \
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iGUIDE RADIX Elevation capture example:\
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![](https://1112707912-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyNDfG2zz459gmHEGVVyz%2Fuploads%2FskQvgGbSUUKUviMhp5UV%2Fimage.png?alt=media\&token=3658f438-de25-450a-8e27-81d244668445)\
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**Note: If you order an Xactimate ESX file through us, we can provide elevation within the file.**

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{% tab title="General FAQ" %}

<details>

<summary>What are Master Classes and how can I join?</summary>

A Master Class typically refers to a highly specialized and advanced learning experience or workshop conducted by an expert or master in a particular field. It is designed to provide in-depth knowledge, skills, and insights to individuals who are already proficient or have intermediate-level expertise in a specific subject. \
The primary purpose of a Master Class is to offer participants an opportunity to learn from the best in the field. The expert instructor shares their expertise, techniques, and personal experiences, providing valuable insights and practical knowledge. Participants often get the chance to observe demonstrations, engage in hands-on exercises, and receive personalized feedback and guidance. Master Classes are typically targeted at individuals who are serious about advancing their skills and knowledge in a specific area. They are often conducted in small groups to ensure individual attention and a more interactive learning environment. These classes can take the form of one-time workshops, multi-day intensive programs, or even online courses. Online Master Classes offer the convenience of learning from home and provide a broader reach to learners around the world. Overall, Master Classes are highly regarded as a valuable opportunity for individuals to refine their skills, gain deeper insights, and learn from the best in their respective fields. [Click here](https://goiguide.com/webinars/) for our scheduled Webinar links!

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